MEMBER SERVICES
Help with your account
For a PositiveSingles profile, subscription, payment, login problem or message from another member, contact the team that operates the dating service.
Contact PositiveSingles supportCONTACT
Let’s get you to the right place.
A profile question, a payment concern or something you read here? Start with the team best placed to help.
A clear question.
A useful next step.
THIS INFORMATION WEBSITE
Questions about this website
Positive-singles.co.uk publishes information and dating guidance. It cannot view member accounts, issue refunds or change subscriptions. A dedicated contact route for this information website is not yet available.
About this websiteSTART WITH WHAT HAPPENED
Choose the route that can act.
Login or profile trouble
Try account recovery first. If it fails, tell PositiveSingles support whether you used the website, iPhone app or Android app, what you tried and the exact error message. Do not create repeated accounts to work around a login problem.
Contact member support →A charge or renewal
Check the receipt for the company that billed you and the account used for purchase. Include the date, amount and a receipt reference in a private support enquiry. Do not include your full card number. Cancellation and a refund request are different questions.
Check subscription guidance →A threat, scam or health concern
For suspected fraud after a payment, contact your bank promptly. For threats, use the police route. A health concern belongs with a clinician. Reporting a profile is useful, but does not replace those steps.
Find the appropriate help →Make your enquiry easier to answer.
For an account issue, have your username, the relevant date and a short explanation ready. If there is an error message, describe what happened just before it appeared. Use the official support page to check what information is needed.
Never send your password, full payment card number or unnecessary medical information. If you include a screenshot, remove details that are not relevant to the issue.
01
The relevant page or username
02
What happened, and when
03
The help you need next
A MESSAGE YOU CAN ADAPT
Problem: I cannot access my existing account.
Where: Android app, on [device/system version].
When: [date, time and time zone].
What I tried: [sign-in or recovery steps].
What I see: [exact error, with personal details removed].
Help needed: Please advise how to recover access.
Content and privacy questions
For a concern about information on this website, note the page address and the sentence or link involved. The site contact route will be added here when available. Please do not send website enquiries to a member profile or disclose your health history in a public comment.
Read our privacy information for the distinction between this website and the PositiveSingles member service.