QUESTIONS & ANSWERS
A little clarity before you begin.
Questions about the community, your account or what comes next? Find a straightforward answer, at your own pace.
Find an answer
The community and who it is for
Joining, membership and your phone
Sharing information and finding support
Getting started
A shared context, with room for different people and different goals.
Positive-singles.co.uk is a UK-focused information website introducing PositiveSingles. You can read about herpes and STI dating, think through your preferences and find practical guidance here. Registration and member services take place through PositiveSingles.
PositiveSingles is intended for adults living with herpes and other sexually transmitted infections who are interested in dating, friendship or companionship. Having a shared health context does not mean everyone has the same interests, boundaries or relationship goals.
Start with the journey you would realistically make for a weekday coffee, not the largest distance you can select. A city label may include a much wider area. Ask about a convenient public meeting point without requesting a home address. Our meeting guide covers travel, cost and a clear finish time.
The PositiveSingles community includes adults living with HSV-1 and HSV-2, alongside people living with other STIs. The official service explains its current profile and condition options. A profile label is not a medical assessment.
Decide what you would like and say it plainly in your introduction: friendship, conversation or dating. Ask the other person what they want too. A dedicated community offers shared context, but does not mean every member has the same relationship goal.
No. PositiveSingles explains that photo verification checks a person against submitted photos, not medical information or intentions. Use the official verification explanation and our health-check guidance before making assumptions about a profile.
Accounts and mobile access
Understand what happens here and what belongs to the member service.
Accounts are created and managed through PositiveSingles. This information website does not store member profiles, passwords or messages. Use the relevant button when its destination is available, or visit the official service directly.
The official FAQ says medical records are neither required nor verified. A member claiming you must send them a lab report is not a reason to comply. Arrange any medical testing independently through a qualified provider.
Compare which communication features are included, the total charge, the subscription period, renewal and cancellation terms. Check who will bill you: PositiveSingles, Apple or Google Play. Keep the receipt. The app FAQ explains why uninstalling an app and cancelling a subscription are separate actions.
Our mobile guide explains what to check before using the PositiveSingles app or mobile experience. Device compatibility, app availability and individual features should be confirmed with the official service.
Try the service’s sign-in and password recovery route first. Check that you used the correct account details and look for recovery messages in your spam folder. If you still cannot get in, use account support; creating another profile may make it harder to identify the original account.
Review whether your location and preferences reflect the journeys and relationships you actually want. You can broaden them if that suits you, or decide the service is not right for you now. A city page cannot guarantee a number of active, compatible members. Do not pay on the assumption that local availability is fixed.
Privacy and help
Make informed choices about your information and where to turn for help.
Keep a public introduction focused on what a potential date needs to know about your interests and intentions. Review any required fields and their audience before submitting. You can limit personal detail while still having an honest discussion before sexual contact. Our privacy guide helps separate profile information from a later conversation.
You can stop responding and use the reporting or blocking options available within the service. Keep a record of concerning messages if it is safe to do so. Our safety page covers privacy, boundaries, financial pressure and planning a meeting.
Contact PositiveSingles support for questions about your membership, billing, profile or messages. This website cannot access your account or change a subscription. See contact options to choose the appropriate route.
No. Our articles discuss conversations, everyday choices and personal boundaries. For STI testing, treatment or advice about your own health, use NHS sexual health services or speak with a qualified healthcare professional.
Not necessarily. NHS guidance says herpes testing is not usually done without genital or anal sores. Ask the clinic which infections were tested and whether further testing is needed. See the NHS clinic guide and our explanation of test results.
Stop the exchange and do not pay. If you already sent money, contact your bank promptly through a verified route. For threats, contact the police; call 999 in immediate danger. Our response guide separates platform reports, bank action and UK police routes so you can act without waiting for the other person.
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